Lifetime Guarantee / Replacement Program

If you're not satisfied with one of our products for any reason, you may return it within 30 days for a full refund. (shipping charges excluded)

You are responsible for the return shipping charges. If an item is returned for repair, we will ship the item back to you at our cost. (domestic US shipments only, international customers are required to cover cost of return shipping)  return form

Higher Ground
Returns/ Repairs
136 S. Industrial Dr
Saline MI 48176

734.975.7500  or toll free at 888.662.4300

Higher Ground’s products carry a Lifetime Guarantee.  For the original purchaser, this guarantee covers defects in materials and manufacturing encountered in the normal use of the bag over it’s expected life.  The guarantee does not apply to normal wear and tear, abuse, mishandling, accident, or if the bag is altered in any way.  Wear and tear includes the natural aging of materials, fading and abrasion after normal use. This guarantee does not cover any of the bag’s contents. 

If Higher Ground determines that a product failed due to a manufacturing or material defect, Higher Ground will repair or replace it with the same or comparable case.  Customers are responsible for any return shipping costs.   (proof of purchase required for all warranty claims)  Please fill out our online claim form or download the attached form for assistance.

Higher Ground products are built to last.  However, with all things in life, they too will eventually age and wear.  As a show of our deep appreciation for our customers, Higher Ground offers a “1/2 off replacement program” for worn items within 5 years of purchase (proof of purchase is required).  The original purchaser will receive 50% off MSRP (sales, discounts, coupons are excluded) for the same or comparable case.  This offer is currently available only directly through Higher Ground.  Up to 20 units may be replaced per request.  This offer may not be combined with any sale or additional discount.   To receive this offer, please follow the instructions in the attached form.